At ADCOK Cosmetics, customer satisfaction is our top priority. We always aim to provide you with the best quality products and service. However, if you’re not fully satisfied with your purchase, we’re here to help.
- Returns
You may request a return within 48 hours of receiving your order.
Returns are only accepted if the product is damaged, defective, or incorrect upon arrival.
The product must be unused, unopened, and in its original packaging to qualify for a return. - Refunds
Once we receive and inspect the returned item, we will notify you about the status of your refund.
Approved refunds will be processed within 5–7 working days through your original payment method or via bank transfer.
Shipping charges are non-refundable, unless the return is due to our error (wrong or damaged item). - Exchanges
We can exchange products only if they arrive damaged or incorrect.
Exchange requests must be made within 48 hours of delivery. - How to Request a Return or Refund
Please contact our customer care team at support@adcokcosmetics.com or message us through our Contact Us page. Include your order number, reason for return, and pictures (if applicable). - Non-Returnable Items
For hygiene and safety reasons, used or opened cosmetics cannot be returned or refunded unless they are faulty or damaged upon arrival.
💌 Need Help?
Our support team is always ready to assist you.
📧 Email: support@adcokcosmetics.com
🕐 Response Time: Within 24–48 hours